We appreciate that to achieve continued growth; we must strive to achieve levels of customer satisfaction that exceeds their requirements and expectations. We shall achieve this by being the authoritative resource on solutions to all types of spills in the workplace and home.

• By understanding the key issues and policies governing the absorption and disposal of spills.
• By working closely with our customers, to educate in and encourage safe-working practices.
• By working with the Environment Agency.
• To continually seek constructive feedback from all parties to improve our knowledge base, and thus continually improve our products.
• Sustain our position through innovation.

A positive reflection of our goals is that, after our extensive investment in research and development and close liaison with customers, we have now achieved levels of interest and business from our products that required us to move into substantially larger premises in early 2005. This new facility enables us to increase our production capacity by some 400%, including production lines for the new products.